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QComm 911, IL - Emergency Communications Director

QComm 911 (service population 100,000) is seeking an Emergency Communications Director to lead this consolidated state of the art communications agency located in the Quad Cities. QComm 911 provides dispatch and radio services for five (05) police departments and six (06) fire departments in Rock Island County in western Illinois. The member communities served include East Moline, Milan, Moline, and Silvis.  Through intergovernmental agreement, their partner agencies include Blackhawk FPD, Carbon Cliff-Barstow FPD and the Village of Hampton.  QComm 911 has a staff of 29 employing 27 full time 9-1-1 Telecommunicators, in addition to the Emergency Communications Director and the Assistant Director. The FYE 2019 budget is $2.5 million. This Public Safety Answering Point is housed in a modern, technologically advanced facility located in Milan, Illinois.  The new Emergency Communications Director will be focused on the continued development of QComm 911 from a newly established center to a more unified operation furthering the high-quality service, as well as identifying opportunities for potential growth.


The Emergency Communications Director is appointed by and works under the direction of the Board of Directors and is responsible for the overall management of the 911 center including oversight of all communications center functions.  Presently, human resources support and financial administration support are provided by the Village of Milan. 


Qualified candidates will be expected to have:

  • At least six (6) years of increasingly responsible experience in an operational public safety communications position, preferably in a multi-position emergency communications center, including three (3) years progressively responsible supervisory experience in the public safety and/or local government field.
  • A bachelor’s degree from an accredited college or university in Criminal Justice, Public Administration or related field or equivalent training and experience.  A master’s degree in public administration or related field is a plus. 
  • Public Safety Communications Certifications are strongly preferred including but not limited to one or more of the following: NENA’s Emergency Number Professional (ENP) Center Manager Certification Program (CMCP), IAED’s Communication Center Manager (CCM), APCO’s Certified Public Safety Executive (CPE), Registered Public Safety Leader Program (RPL), LEADS, and EMD.
  • Candidates should have a comprehensive knowledge of the principles, practices and regulations pertaining to 9-1-1 systems.
  • The successful candidate will be an experienced leader with a proven track record in a progressive communications system and demonstrate a performance history of working closely with municipal officials in problem resolution, policy standardization and response. 
  • Candidates should be comfortable empowering staff, consistent decision making, building consensus and holding individuals accountable.
  • Candidates should demonstrate consistency in management decisions and exemplary follow through on policy implementation and communication.
  • Candidates should also possess knowledge of radio systems and related public safety technology, with certification as a public safety communications professional is highly desirable.
  • Candidates must be comfortable being an active leader and demonstrate the requisite skills in the areas of finance and personnel supervision; demonstrated successful experience in a management position in a unionized environment is a plus.
  • The successful candidate will be an experienced administrator with a proven track record in a progressive communications system who can demonstrate a performance history of working closely with municipal officials.

Residency within a reasonable distance from the 911 center is desirable.


Starting Annual Salary: $115,000 +/- DOQ.

Submit résumé, cover letter and five references via our online application system by October 11, 2019 to Kathleen Rush, Vice President or Lee McCann, Vice President.

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Click HERE for Brochure


Posted:September 17, 2019

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